Shipping Information
- The United Kingdom

Last updated: 17 Jan 2024

UK WEATHER UPDATE

The UK is currently experiencing adverse weather conditions with up to 100mph winds causing delay to parcel delivery. UPS, DHL & EMS are currently reporting ground issues within the London and southern east region. Please refresh this page in order to receive an update on the whereabouts of your delivery.

COVID-19 UPDATE

Due to unforeseen circumstances surrounding the COVID-19 outbreak all orders (until further notice) are subject to shipping and delivery delays. We are currently trialling a number of delivery solutions in order to ensure both prompt and safe delivery options for all customers, whilst simultaneously remaining within the guidelines as outlined in the UK government directive. We are currently dispatching items on a three day per week delivery cycle (Mon-weds-fri) items are disinfected once they arrive with us over a 24 hour period and are dispatched on the next delivery cycle.

An incredible amount of effort has been placed on how we have chosen our suppliers and the factories that our hair is wefted in. Every single bundle is double wefted from scratch to avoid the inconvenience of shedding and all of our lace systems are made to order. Under no circumstances will you be sent tresses that have been previously stocked and stored by our source.

All items sent within the UK are sent via sent via Royal Mail. At this present time we only offer 1 delivery option for the aforementioned countries - Standard Saver.

STANDARD DELIVERY

In order to safeguard the recipient & The Raw Hair Co., all UK Mainland orders and their respective card transactions undergo a 48 hour billing verification process, during which time we will not be in receipt of your funds. Billing verification is not included within the given delivery and dispatch timeframe.

For Standard delivery we aim to prepare and dispatch your order on the same working day for stocked items & within 5 working days for non-stocked items (Monday – Friday excl. weekends and bank holidays), your order will be sent via Royal Mail on a tracked, signed & guaranteed service and you should receive your item within 3-9 working days (excluding dispatch), an additional 3 working day extension is added to delivery times during periods of high volume orders. All stocked items will be sent via next day delivery at no additional charge. Please order by 1PM in order for stocked items to be dispatched and 4pm for non-stocked items to be processed on the same day.

Delivery Prices

The following delivery prices have been set by the aforementioned courier and are automatically calculated based on the total parcel weight. 

Payment & processing times

All payments take 48 hours to process and this time is not included within the aforementioned preparation, dispatch or delivery times given. During high volume periods such as Christmas, New Years, Bank Holidays and Flash Sales, payment verification times may be extended by up to three working days. All orders and their respective card transactions undergo our billing verification process, in the event that your transaction is flagged up as medium risk, high risk or completely fails your order will be cancelled and immediately refunded, further information will be provided to you via email.

ADDITIONAL INFORMATION

We cannot be held responsible for any delayed parcels subject to third party dispatch that has been delayed (for example due to, high volume, road closures, poor weather, the sociopolitical climate or inability to access the address provided). We are not under any circumstances responsible for missed deliveries, lost deliveries, or the cost of delivery rerouting due to incorrect or incomplete addresses.In the event of political or government crisis, conflict or natural disasters your parcels will be held at our mail centres until they are able to be delivered to you.